Frequently Asked Questions

Membership FAQs

Jump to your question:

General Questions
Membership Cards
My Membership Account
Membership Benefits

GENERAL

Q: How can I purchase a Zoo membership?
A: There are many ways you can purchase a Friends of the Zoo membership. Please read the following for processing and activation times. If you purchased your membership:

Online:
Your membership is active right away and you will receive a digital membership card via email shortly after purchasing. 

On Zoo grounds:
Your membership is active right away and you will receive a digital membership card via email shortly after purchasing. 

On the phone:
Your membership will be active right away and you will recieve a digital membership card via email shortly after purchasing. 
 

Q: What is the fastest way to get a membership?
A:
Although many options for purchasing a membership exist, the fastest way to obtain a membership is online. 

Q: When can I use my membership? Are there blackout dates?
A:
Membership is valid for general admission entrance to the Baton Rouge Zoo during regular operating hours all year long. There are no blackout dates or restrictions. Membership includes free admission to Zippity Zoo Fest and Boo at the Zoo. Membership does not cover entrance to other special events, programs, camps or tours. Please call or check the website for specific information about Zoo programs.

Q: Does the membership run a calendar year (January through December) or from the date of purchase?
A:
All of our memberships are valid one year from the date of purchase; so if you purchase your membership on April 15, it will be valid until April 30 of the following year.

Q: If I renew early do I lose any time on my membership?
A:
No. If you renew early, the extra time will be added to your new membership. 

Q: How do I buy someone a gift membership?
A:
On the membership application there is a section that says, "If this is a gift, please complete:" After filling out all the necessary information you can send in the application through the mail, come by the zoo to make the purchase or submit payment online.

Q: Are gift certificates available?
A:
No, gift certificates are not available at this time but gift memberships are.

Q: Can I purchase a membership on the day I visit the Zoo?
A:
You can purchase your membership on your mobile device or at the Zoo's Main Entrance when you arrive at the Zoo.

Q: If I decide to join after my visit, can I apply the cost of my admission tickets toward my membership?
A:
Yes, but you must purchase your membership on the same day that you purchased your tickets and have your receipt. Please note that only those individuals covered by the level of membership you purchase will have their admissions applied to the cost of the membership.

MEMBERSHIP CARDS

Q: When will I receive my membership cards?
A:
You will receive your digital membership card instantly. If you have any issues, you can reach the Zoo Membership Office at 225.775.3877 x 6212 or email membership@brzoo.org.

Q: Can I still use my membership if I left my digital card at home?
A:
Yes, please present your photo ID at the membership window to receive a courtesy lookup. 

Q: Why do I have to show my ID?
A:
To prevent misuse of memberships, we require that all named adult cardholders present photo ID upon entering the Zoo.

Q: Can I loan out my membership card to a family member or friend?
A:
No, your membership card(s) and associated privileges are not transferable to any other individual. Your membership has a tremendous value. To protect the rights of our members, we will ask to see your photo ID, such as a driver's license, at the time of your visit.

Q: The other named adult is unable to come with me; may I bring a guest in their place?
A:
If the adults on your membership are named, only those adults may use the membership card. If you would like to bring additional guests on your membership please consider purchasing the Honorary Keeper membership which allows you to bring 4 additional guests each visit.

Q: What happens if I go to a reciprocal zoo without my current membership card?
A:
We recommend calling the zoo or aquarium ahead of time to see what membership they honor. You must have your Baton Rouge Zoo membership card with you in order to be admitted to a reciprocal zoo under our reciprocity agreement. Each zoo is different, and they may only honor the equivalent of our Zoo's Household level. If you do not have your membership card with you, you will have to pay the regular admission fee.

Q: I lost my membership card, how do I get a new one?
A:
If you lose your digital membership card, another one can be purchased for $5. Please call 225.775.3877 x 6253

MY MEMBERSHIP ACCOUNT

Q: How can I change my account information?
A:
It is very important that we have your most up-to-date information. If we have old information, you may not receive your members' only newsletter and other important information. You will not be issued a new card if you update your membership information so you will not incur any fees. To update your information please call 225.775.3877 x 6253.

Q: Can I put my membership on hold?
A:
No. Memberships become active immediately upon purchase and cannot be suspended.

Q: Can I transfer my membership to someone else?
A:
No. Memberships are nontransferable and are valid only for the person named on the card.

MEMBERSHIP BENEFITS

Q: What other zoos and aquariums do I have access to with my Friends of the Baton Rouge Zoo membership?
A:
Please follow this link to see our list of Reciprocating Zoos. For further questions in regards to reciprocity, please call (225) 775-3877 ext. 6253.

Q: Do members receive a discount in the Gift Shop?
A:
Yes, there is a 15% discount for members at the Safari Post gift shop.

Q: Does my membership include birthday parties?
A:
No, your Zoo membership includes general admission to the Zoo only. There is no discount for members to host a birthday party or to attend a birthday party. There is a fee for each person (for members as well) to enter the party room.