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BREC's Baton Rouge Zoo - Come Travel Around the World with Us!
Guest Services Associate - Rides 

Part-Time Guest Services Associate - Rides

Position:The Guest Services Associate is a front line employee that works to accommodate the needs of guests and ensures the quality of products and service levels for all guests.

SALARY AND HOURS:$8.14/hr, up to 29 hours as scheduled

JOB SPECIFICATIONS:

  • High School diploma or equivalent is required
  • Ability to work in a fast-paced environment with sometimes stressful situations required
  • Ability to positively relate to guests and resolve problems efficiently required
  • Ability to communicate well both verbally and in writing required
  • Ability to work a flexible schedule including evenings, weekends and holidays required
  • Ability to provide excellent guest service by positively interacting with guests required
  • Ability to develop and maintain cooperative working relationships with all Zoo team members and contacts regarding company business required
  • Ability to adhere to standard operating procedures including but not limited to safety protocols required
  • Possession of a valid Louisiana motor vehicle operator's license and a good driving record required
  • Ability to adhere to BREC's Baton Rouge Zoo drug-free workplace policy including but not limited to pre-employment, random, post-accident, reasonable suspicion and follow-up treatment required
  • Ability to work in indoor or outdoor conditions

ESSENTIAL FUNCTION AND Duties:

  • Welcomes guests and provides excellent customer service
  • Operates the train along the perimeter of the Zoo, delivering a standard guided tour
  • Operates the tram along the sidewalks of the zoo, delivering a standard guided tour
  • Responsible for safe boarding and disembarking of guests
  • Responsible for safety of staff and guests during the ride      
  • Collects ride tickets and prepares end of day reports
  • Ensures that ride sales area is stocked with supplies that are needed to efficiently serve guests
  • Responsible for daily maintenance and refueling of train as well as maintenance of storage tunnel and depot
  • Responsible for proper charging of the tram as well as maintenance of storage tunnel
  • Establishes and maintains a positive attitude and high morale with all staff
  • Requires knowledge of all stations and duties of all employees within assigned area
  • Constantly strives to further the mission of the organization and avidly supports BREC's Baton Rouge Zoo
  • Implements sustainable practices in daily tasks whenever possible
  • Performs other duties as assigned

Applications:Available in the Human Resources Department at 6201 Florida Blvd or online at www.brec.org, listed as Equipment Specialist/Train Operator.

Fun Fact
A group of lizards is called a lounge.
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